Lemon Fresh's Satisfaction Guarantee
At Lemon Fresh Cleaners, we believe in treating every client with the utmost care, using eco-friendly and gentle products to deliver the finest cleaning services you’ve ever encountered. But we acknowledge that sometimes, things don’t go as planned. If our services fall below your expectations, please inform us within 24 hours. We sincerely value the opportunity to address any concerns and will promptly return to ensure the cleaning meets your and our standards. For any issues, please don’t hesitate to contact our owners directly.
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OUR PROMISE
Your Satisfaction
24 Hour Satisfaction Guarantee or re-cleans are free.
Satisfaction Guarantee T's & C's
Please keep in mind that we may need to adjust your quote upon arrival, if conditions vary from what is initially expected. We’ll contact you as soon as possible if this is the case, within the first 1-2 hours of cleaning.
If you choose to redeem our Satisfaction Guarantee, we’re happy to revisit the property once to re-clean as needed. If you’re still not happy with the work after we’ve re-cleaned, please let us know. We take your feedback seriously and will work with you to address any remaining concerns.
Please remember that we are dedicated professionals doing our best, but some properties may not be able to look brand new due to their condition. We appreciate your understanding and are committed to delivering the best possible outcome.